FAQs
FREQUENTLY ASKED QUESTIONS (Q&A)
Q: What type of payments do we accept?
A: We accept all forms of payment via credit and debit card which is processed through a secure network. We also expect PayPal payments. You DO NOT need to have a PayPal account. PayPal will process your credit/debit card (American Express, Discover, MasterCard and Visa) all without having a PayPal account.
Q: When will my Smile item(s) ship?
A: All our handmade items are shipped from St. Louis, MO. Please allow 3-5 business days (excluding holidays and weekends) for your items to be shipped via USPS. You will receive a shipping notification email once your order ships with a tracking number. Please allow 5 business days, from ship date, before you send an email about your order.
Please note due the events of COVID-19, there may be shipping delays with each order. Please allow grace with our USPS. We are working hard and diligently to make sure you get your order in a timely fashion.
Q: How is the shipping fee calculated?
A: US Shipping fees are calculated and displayed at checkout. All orders over $50.00 (excluding taxes) are shipped for FREE.
Q: Do you ship outside of the United States?
A: Unfortunately, we do not ship internationally.
Q: Do you accept exchanges and returns?
A: Due to the nature of our products being one of a kind and or customized for you, unfortunately we do not offer the option of exchanges and returns. All sales are final. However, if you find an item to be damaged upon arrival, please email madeusmilejewelry@gmail.com within 24-48 hours of receiving your item. Made U Smile accepts jewelry returns for repair within 14 mailing days of USPS tracking delivery date after you received the item. We will do our best to work with you and keep you smiling. Please see shipping policy for full details.
Made U Smile, LLC is not responsible for any broke, damaged, lost, stolen or delayed packages after your item is shipped and in the hands of USPS. We thoroughly inspect all goods before shipping.
Q: How do I apply my discount?
A: Only one discount can be used per order. Discount codes cannot be combined with any other offer or sale. All coupon or discount codes must be entered at the time of purchase as we are unable to retroactively apply them. Discount codes may not be used on custom orders or any orders requiring a custom invoice.
Q: How do I care for my Made U Smile pieces?
A: We want your fun fashionable Made U Smile pieces to last for a long time. Follow the wear and care guidelines.
AVOID contact with moisture. Apply lotions, perfumes, body oils, hairspray, etc. first, then place your jewelry on last to minimize contact with the chemicals. Some metals can tarnish over time due to exposure to moisture and or chemicals.
REMOVE before exercising, bathing, showering, swimming, cleaning and sleeping. If your jewelry gets wet, dry it off immediately with a clean cloth.
STORE the pieces of jewelry in a dry place and in the jewelry bag or box.
CARE for and be gentle with taking the jewelry on and off. We recommend you apply each beaded bracelet one at a time and to roll each beaded bracelet onto your wrist. Putting on or removing the layered bracelets all at once may cause the elastic to snap and now your smile becomes a frown.
Q: How do I measure my wrist?
A: Most of our bracelets are 7 inches for women/she/her and 8 inches for men/he/him. The easiest way is to determine your wrist size is to use a tape measure. Simply wrap the tape measure around your wrist and note the measurement in inches. If you like a snug fit, use the exact measurement or add .25 inches. If you'd like a looser fit add .25 - .5 inches to your measurement. In the absence of a tape measure, use a piece of string. Wrap it around your wrist and note the size of the string, then compare that size next to a ruler. Please do not estimate or count beads of another bracelet.
Q: How Can I Contact Made U Smile Jewelry?
A: Send us a message at madeusmilejewelry@gmail.com and we will get back to you within 24-48 hours.